By using Luxride Chauffeur Services or booking with us, you agree to the following terms:
1. Bookings & Payments
All bookings must be confirmed in advance. 20 percent payment is required before the service.Prices are confirmed at the time of booking.
2. Cancellations & Refunds
3. Passenger Conduct
No smoking, illegal substances, or abusive behavior allowed. You are responsible for any damage caused during the journey.
4. Delays & Liability
We are not liable for delays due to traffic, weather, or events beyond our control. Please allow sufficient time for your journey.
5. Personal Belongings
We are not responsible for items left in the vehicle.
6. Insurance
Luxride its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.
7. Credit Card Surcharge
A surcharge applies to all credit/debit card payments made to Luxride Chauffeur Service. This fee covers processing costs and is added automatically at checkout.
8. Multiple Pickup/Set Down
Additional charges will apply for all extra pickup/set downs required en-route unless already quoted.
9. Pets
Pets are not permitted in the vehicles, with the exception of "guide or hearing dogs''.
10. Waiting Time
Luxride offers well above industry-standard complimentary waiting time for all bookings.
Complimentary waiting time is applied as follows:
Waiting time rates apply $2 per minute to all Luxride accounts as well as individual bookings via the Luxride website.
11. Seat Belts
Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.
12. Child Restraints
As Luxride is classified as a pre-booked service, there is an expectation under the law that there is sufficient notice for a child restraint to be fitted, unlike the nature of taxi services.
Therefore, all children under the age of 8 years must be seated in a Baby Capsule, Baby Seat or Booster Seat as determined by Australian Law.
There is a standard $30 relocation and fitting fee for baby capsules, baby seats and booster seats per booking – not per seat.
13. Special Event Booking
Either full payment or a deposit is required for Special Occasions such as, but not limited to, Weddings, School Formals, Sporting Events and Concerts. If a deposit has been made, full payment is required either prior to or at the conclusion of the event. Surcharges may apply to such events.
Credit card details are required to secure all bookings.
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